Patient Rights & Responsibilities

Every patient has rights and responsibilities. They apply to all of our patients, without regard to gender, gender identity, sexual orientation, social, cultural, educational or religious background, language, age, ancestry, citizenship, color, national origin, race, presence of mental or physical disability, source of payment for your care, medical condition, marital status or status as a veteran.

Every patient at Northwest Oral & Implant Surgery has the right to:

• Information that is complete and easy to understand
• Care and treatment that is considerate and respectful and that optimizes your comfort and dignity
• Participation in decisions about treatment options, benefits, risks and alternatives including appropriate pain management
• Privacy and confidentiality in all matters
• Consideration of personal beliefs and values
• Responsiveness to requests, needs, concerns, complaints or grievances

We respect the rights of each patient. We are aware that each patient has unique and diverse health care needs. We encourage a partnership between you and your health care team. We encourage you or your designated representative to participate in discussions and decisions about your care, options, alternatives, risks and benefits.

Please see our Notice of Privacy Practices for information about your rights and the obligations we have regarding the use and disclosure of your medical information. A patient has the right to change providers and in that case, please call our office at Northwest Oral and Implant Surgery Office Phone Number 541-465-3939 to make arrangements to sign a Release of Medical Records form and every effort will be made to transfer your medical information to the provider you choose.

Every patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health. A patient is responsible for informing our office whether he/she clearly understands the course of treatment, what is expected of him/her, and to bring forward any doubts or questions at the time of treatment.  The patient is responsible for his/her actions if he/she refuses treatment or does not follow the doctor’s instructions. A patient is responsible for being considerate of the rights of other patients and office staff and must conduct himself/herself in a respectful, proper manner.

The patient has a responsibility to assist the doctor and office staff in providing the best possible care to all beneficiaries. Patient’s recommendations, questions, grievances, complaints and/or compliments should be reported to the Office Manager, 911 Country Club Road, Suite 100, Eugene, OR 97401, Northwest Oral and Implant Surgery Office Phone Number 541-465-3939 or email [email protected]